Resolved -
This incident has been resolved.
Nov 11, 15:09 UTC
Monitoring -
A fix has been rolled out and we are monitoring the situation.
Nov 11, 15:05 UTC
Update -
The vendor has identified the issue and are working on deploying the fix to production.
Nov 11, 14:24 UTC
Identified -
The issue has been reported to our vendor and we are waiting for resolution on their end. Currently, users are able to log in to the customer portal and view a list of issues that they've submitted. However, when you click on an issue, it currently shows "Sorry, we've encountered an error.". Customers are still able to send in support requests via support@upbound.io.
Nov 11, 10:05 UTC